|
If you have purchased your tickets through our official website and have not received them, we recommend that you follow the steps below:
1. Check your Junk/SPAM/Promotions folder to make sure you have not received the email with the tickets. Sometimes, emails can be filed in these folders by mistake.
2. Check your bank account to make sure that your credit card has been charged correctly and that the corresponding amount has been deducted and not retained.
If you do not have the tickets and your bank account has been debited, we ask you to provide us with all the information you have about the ticket through this link: https://support.valenciacf.com/hc/es/requests/new?ticket_form_id=360000472431
Please indicate the ticket reference (if you have it), the e-mail address you used for the purchase, the telephone number, the ID of the attendees, the zone, row and seat you purchased, as well as the date you made the purchase.
If you provide us with all this information, we will be able to locate your purchase quicker and resolve your issue.
In case you realise on the day of the match that you have not received or cannot locate your tickets, we recommend that you go to the ticket office, which is always open 3 hours before kick-off. |