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  1. Valencia CF
  2. MESTALLA STORE-MEGASTORE-ONLINE STORE
  3. RETURNS AND REFUNDS

RETURNS AND REFUNDS

  • I have ordered online through DHL, can I return products to the Mestalla Official Store or VCF Megastore?
  • What is the deadline for the return of my purchase?
  • How do I arrange a collection of my product for its return?
  • How can I return an item bought online through DHL?
  • How do I process changes to products?
  • How will I receive the money from my refund?
  • How long will my refund take?
  • Can I return a product without its original packaging?
  • How can I return an item purchased online and collected in-store?
  • Can I return a personalised product?
  • I have already removed the original tags. Can I return or change the product?
  • Can I return several products from different orders?
  • What state must the products be in for return to be accepted?
  • How can I make a complaint about the condition of a purchase?
  • Can I return products from different orders in one process?
  • How do I cancel my return?
  • How should I print out the receipt to return my purchase?
  • Can I return a product through online methods if they were purchased from the VCF Official Store?
  • Where can I request receipts for the return of a package?
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