COMPENSATION FOR 2019/20 SEASON AND INFORMATION 2020/21 SEASON
2020/21 SEASON
- When will the 2020/21 season ticket campaign begin?
- Will I be able to attend with my current season ticket?
- I am a season ticket holder in 2019/20. Will I remain a season ticket holder in 2020/21?
- What benefit does continuing to be a season ticket holder have for 2020/21, as there will be barely any games open to the public?
- Do I have to do anything in order to renew?
- What is included in the season ticket?
COMPENSATION FOR 2019/20 SEASON TICKET HOLDERS
- Will Valencia CF compensate me for the games held behind closed doors?
- When do I have to choose an option?
- What happens if the deadline passes and I have not selected any option?
- Can I apply the value of the shirt for money off other products?
- I am a season ticket holder. What discounts will I have next season?
- I have been through the choice procedure, but have not received a confirmation email. What can I do?
INFORMATION ABOUT OPTION 1
- What is Option 1?
- What rights / advantages do I have?
- How can I acquire my free LaLiga shirt when choosing Option 1?
- When can I collect my shirt from Official Stores?
- If I waive the proportional amount that corresponds to me, will I receive a discount on a 2020/21 season ticket?
- How do I enjoy the advantages offered by this option?
INFORMATION ABOUT OPTION 2
- What is Option 2?
- What rights/advantages do I have?
- How can I purchase my shirt at the special price for choosing Option 2?
- From when can I use my discount code to purchase my shirt?
- Until when can I collect my official shirt?
- What payment methods may I use to acquire the shirt through the website?
INFORMATION ABOUT OPTION 3
- What is Option 3?
- What rights/advantages do I have?
- If I have chosen Option 3, when will my refund be made?
- How much money am I owed?
- How will my payment be returned if I paid by direct debit?
- How will my payment by credit card be returned?
General Frequently Asked Questions regarding the Season Ticket Compensation platform.
- Where do I find the Option that I want?
- What details are necessary for accessing the platform?
- I have introduced my PIN and I cannot enter the page. What can I do?
- I have introduced all my details, but it says that they are incorrect. How can I enter?
- When will I be able to acquire the LaLiga replica shirt for 2020/21?