MESTALLA STORE-MEGASTORE-ONLINE STORE
MESTALLA STORE -MEGASTORE
- Are both stores open?
- What are the opening hours of our official stores?
- What does preference to over-65s mean?
- Will there be an access check and/or security guarantees at the stores?
- How will pending refunds before COVID-19 shutdown be made?
- What measures will be carried out and should I take into account if I go to the stores?
ORDER
- How can I check the tracking number for my order?
- How can I follow the progress of my order?
- What happens if I pay for various products and don’t receive any?
- How can I manage a change of product for a different one?
- I have not received confirmation of my order, but have been charged for it. What can I do?
- If I have ordered a product, it has yet to arrive and I have seen it has gone down in price, can I change it?
SHIPPING AND RECEIVING GOODS
- Are there any shipping delays over the State of Emergency?
- Where can I track my order?
- How can I collect my order?
- What is the delivery time for my order?
- Are international deliveries made?
- Is there any shipping cost to my order?
RETURNS AND REFUNDS
- I have ordered online through DHL, can I return products to the Mestalla Official Store or VCF Megastore?
- What is the deadline for the return of my purchase?
- How do I arrange a collection of my product for its return?
- How can I return an item bought online through DHL?
- How do I process changes to products?
- How will I receive the money from my refund?
MY ACCOUNT
- How do I begin a session to make purchases?
- How do I create an account to make purchases?
- Where can I consult my orders?
- Where can I consult the delivery address for my orders?
- Where can I consult the state of my returns?
- I have forgotten my password. How can I set a new one?