How can I return an item purchased online and collected in-store? July 03, 2019 17:03 Updated You can only return the item in-store; you will not be able to return it by any other method. Related articles Can I return a personalised product? I have ordered online through DHL, can I return products to the Mestalla Official Store or VCF Megastore? How can I return an item bought online through DHL? I have already removed the original tags. Can I return or change the product? How long will my refund take?