I have received a product that I did not order. What should I do? July 03, 2019 17:18 Updated Contact us through this form. Related articles What happens if I pay for various products and don’t receive any? Can I return a product without its original packaging? I have ordered online through DHL, can I return products to the Mestalla Official Store or VCF Megastore? How will I receive the money from my refund?