How can I manage a change of product for a different one? July 03, 2019 17:03 Updated You should make a return and then a new purchase. Related articles How can I return an item bought online through DHL? How do I process changes to products? I have ordered online through DHL, can I return products to the Mestalla Official Store or VCF Megastore? What is the deadline for the return of my purchase? How will I receive the money from my refund?