If I have made an order, but it has yet to be sent, can I cancel it? July 03, 2019 17:03 Updated No, the product needs to be received in order to make a return. Related articles Can I request a gift tag for my orders? If I have ordered a product, it has yet to arrive and I have seen it has gone down in price, can I change it? How can I follow the progress of my order? What happens if I pay for various products and don’t receive any? How can I manage a change of product for a different one?
