Can I return a product without its original packaging? July 03, 2019 17:03 Updated Yes, although it must be in the same condition as when received, with the original tags. Related articles I have already removed the original tags. Can I return or change the product? How can I return an item bought online through DHL? How can I return an item purchased online and collected in-store? Can I return a personalised product? What is the deadline for the return of my purchase?