Returns are accepted for products that are in the same condition as when received by the buyer. No refunds will be made for personalised products.
Articles in this section
- I have ordered online through DHL, can I return products to the Mestalla Official Store or VCF Megastore?
- What is the deadline for the return of my purchase?
- How do I arrange a collection of my product for its return?
- How can I return an item bought online through DHL?
- How do I process changes to products?
- How will I receive the money from my refund?
- How long will my refund take?
- Can I return a product without its original packaging?
- How can I return an item purchased online and collected in-store?
- Can I return a personalised product?