Where can I consult the state of my returns? July 03, 2019 17:20 Updated If you are registered, in your account profile you will be able to consult your orders in the ‘My Orders’ section. Those not registered will have to complete this form. Related articles How can I return an item bought online through DHL? I have forgotten my password. How can I set a new one? How long will my refund take? How can I manage a change of product for a different one? I have ordered online through DHL, can I return products to the Mestalla Official Store or VCF Megastore?