If I have ordered a product, it has yet to arrive and I have seen it has gone down in price, can I change it? July 03, 2019 17:03 Updated You must return the product and make another purchase. Related articles Can I request a gift tag for my orders? Are there any shipping delays over the State of Emergency? Can I attend any of the first team's training? How can I manage a change of product for a different one? If I have made an order, but it has yet to be sent, can I cancel it?