I have introduced all my details, but it says that they are incorrect. How can I enter? July 28, 2020 17:29 Updated Check that your details are entered correctly HERE . If the error message continues to show, send us a photo of your DNI through contact.valenciacf.com, and we will review your problem. Related articles What details are necessary for accessing the platform? What happens if the deadline passes and I have not selected any option? I have introduced my PIN and I cannot enter the page. What can I do? Can I apply the value of the shirt for money off other products? If I have got a season ticket under a company or a club supporters' club name, what is my PIN code?