I bought a ticket from the VCF Megastore. Where do I need to go to receive a refund? May 26, 2020 17:07 Updated The only refund point will be the Mestalla ticket office, regardless of the point of purchase, and with prior appointment. Related articles I bought tickets from the website. Can I go to the ticket office to receive a refund? Who should I contact to organise a meeting? During which times should I go to the ticket office to request a return? When do I have to choose an option? How can I return an item purchased online and collected in-store?