If your refund period expired during the period that our stores have been closed. We will extend it to another 15 days after the reopening of the Mestalla store. This applies to in-store purchase (Mestalla and Megastore) and online pick-up purchases.
Articles in this section
- Are both stores open?
- What are the opening hours of our official stores?
- What does preference to over-65s mean?
- Will there be an access check and/or security guarantees at the stores?
- How will pending refunds before COVID-19 shutdown be made?
- What measures will be carried out and should I take into account if I go to the stores?
- I bought a product at Megastore can I exchange it at the Mestalla store?
- What is the deadline for refunds that have expired within the COVID-19 store shutdown?
- What is the pick-up service or in-store collection?
- What are the cashless system benefits?